Common questions
How do I join my team?
Ask your coach for your team's join code. Each code is for one team and one level, like Varsity or JV. Sign up or sign in, choose Join a team, and enter the code. Coaches and staff join with the school staff code, and the athletic director approves the request.
I'm a parent. How do I connect to my athlete?
Ask your school or coach for the program's parent code. Create a parent account, confirm your email, enter the parent code, find your athlete and send a request. A coach reviews it, and once it is approved you will see your athlete's teams, schedule and forms.
How do I sign a compliance form?
When a form needs your signature, you get a notice in the app and by email. Open Compliance, pick the form, fill it in and sign. If a parent also needs to sign, the form goes to them next. You can see which forms are done and which are still due on the same page.
I forgot my password.
On the sign-in page, tap "Forgot password?", enter your email and we will send you a reset link. If you signed up with Google, use "Continue with Google" instead. Still stuck? Email support@courselap.com.
What is a conflict and what should I do?
A conflict is when a team event, like a game or travel day, overlaps a class, exam or assignment due time. CourseLap finds these for you. Open Conflicts to see each one, then talk with your teacher or coach about a plan, such as taking an exam early. Your coach can see the conflicts for their athletes too.
How do I add my class schedule?
Open Classes and add each class with its meeting days and times. Then add assignments and exams by hand so CourseLap can check them against your team schedule.
Why can't I see a team or an athlete?
You only see teams you belong to and athletes your role allows. Athletes see their own team and level. Coaches see the levels they are assigned to. Parents see only their linked athlete's teams. If something is missing, your request may still be waiting for approval, so check with your coach or athletic director.
Who can see grades and eligibility?
Only the athletic director and head coaches at your school. Athletes, parents, assistant coaches and other staff do not see grades, GPA or eligibility.
How do I change or turn off email notifications?
Go to Settings, then Email notifications, and turn each type on or off. The unsubscribe link at the bottom of our emails stops all CourseLap emails, including forms you need to sign.
How do I delete my account?
Go to Settings and choose Delete account at the bottom of the page. You can also email support@courselap.com and we will delete it for you.
Still need help? Use the Help button in the app, or email support@courselap.com. Can't sign in? Email us. We reply within 48 hours.
Questions about plans or setup? See our FAQ for athletic directors.